Bilingual Call Center Specialist — Patient Support

La Clinica Del Valle; Medford (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) Retirement Savings Plan with -

Life Insurance

FSA & HSA

Learning Well workshops

Job summary

La Clinica Del Valle in Medford, OR is seeking a Call Center Representative to handle patient inquiries, schedule appointments, and promote services. This full-time, hourly role requires courteous, professional contact and adherence to call protocols.

Candidates must be bilingual English/Spanish, have a High School diploma or GED, and 0–2 years customer service experience. You will work with a team to maintain wait times, route calls, and ensure quality patient engagement.

Qualifications

• High School Diploma or GED required.
• 0–2 years of related experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Answer calls in a courteous, professional manner and route as needed.
• Schedule patient appointments and manage calendared tasks.
• Screen calls, provide information, and promote La Clinica Del Valle services.
• Conduct warm hand-offs when transferring calls to other staff.
• Maintain logs and report system issues promptly.
• Support patient engagement initiatives and outreach as assigned.

Skills

Interpersonal communication

Bilingual English/Spanish

Customer service

Conflict resolution

Education

High School Diploma or GED

Job description

La Clinica Del Valle in Medford, OR is seeking a Call Center Representative to handle patient inquiries, schedule appointments, and promote services. This full-time, hourly role requires courteous, professional contact and adherence to call protocols.

Candidates must be bilingual English/Spanish, have a High School diploma or GED, and 0–2 years customer service experience. You will work with a team to maintain wait times, route calls, and ensure quality patient engagement.