Bilingual Front Desk & Patient Services Specialist

La Clinica; Medford (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement savings plan with company match

Flexible Spending Accounts and Health Savings Account

Wellness programs such as cooking, Zumba, yoga, and gardening

Personal and professional development workshops

Job summary

La Clinica in Medford, Oregon is seeking a Patient Service Representative to provide frontline support to patients. This role involves welcoming patients, collecting essential information, and coordinating with healthcare providers. The ideal candidate is bilingual in English and Spanish, possesses excellent communication skills, and has experience in a medical or high-contact setting. The position offers comprehensive benefits, including medical, dental, and wellness programs, emphasizing personal and professional development.

Qualifications

• Patient service representatives must have excellent communication skills.
• Experience in a medical office or high volume direct public contact setting is necessary.
• Bilingual in English and Spanish is required.

Responsibilities

• Provide paperwork and verbal instructions to patients.
• Collect confidential patient information for federal reporting.
• Check-in patients for scheduled appointments.
• Maintain an organized front office environment.
• Conduct outreach efforts for patient connections.

Skills

Bilingual/bi-literate skills in English and Spanish

Excellent interpersonal communication

Problem-solving skills

Skills to intervene and promote reconciliation

Skilled at using electronic health records (EPIC)

Education

High school diploma or GED

BLS healthcare provider certification

Experience in a medical office or public contact setting

Job description

La Clinica in Medford, Oregon is seeking a Patient Service Representative to provide frontline support to patients. This role involves welcoming patients, collecting essential information, and coordinating with healthcare providers. The ideal candidate is bilingual in English and Spanish, possesses excellent communication skills, and has experience in a medical or high-contact setting. The position offers comprehensive benefits, including medical, dental, and wellness programs, emphasizing personal and professional development.