Bilingual Call Center Specialist — Patient Services

Gardner Health Services; San Jose (CA); On-site; USD 31,000 - 32,000; Full time

Job summary

Gardner Health Services seeks a Call Center Representative in San Jose, CA to handle patient registration, eligibility checks, and appointment scheduling. You will serve as the front-line contact for multiple clinics with a focus on empathy, accuracy, and service quality.

The role includes data-entry tasks, strong written and verbal communication, and a customer-service mindset. Prior medical setting experience is a plus, temp full-time status with limited benefits.

Qualifications

• Minimum Qualifications include a High School graduate or GED.
• Two years of experience in customer service and/or related clinical environment.
• Bilingual in Spanish required.
• Related healthcare certifications preferred.
• Working knowledge of medical terminology preferred.

Responsibilities

• Handle patient registration and eligibility confirmation.
• Schedule appointments and act as front-line representative for Gardner's clinics.
• Maintain accurate data entry and records with high attention to detail.
• Provide excellent customer service with strong communication and empathy.

Skills

Customer service

Bilingual Spanish

Data entry

Medical terminology

Education

High School Diploma or GED

Tools

N/A

Job description

Gardner Health Services seeks a Call Center Representative in San Jose, CA to handle patient registration, eligibility checks, and appointment scheduling. You will serve as the front-line contact for multiple clinics with a focus on empathy, accuracy, and service quality.

The role includes data-entry tasks, strong written and verbal communication, and a customer-service mindset. Prior medical setting experience is a plus, temp full-time status with limited benefits.