Call Center Representative

Gardner Health Services; San Jose (CA); On-site; USD 31,000 - 32,000; Full time

Job summary

Gardner Health Services seeks a Call Center Representative in San Jose, CA to handle patient registration, eligibility checks, and appointment scheduling. You will serve as the front-line contact for multiple clinics with a focus on empathy, accuracy, and service quality.

The role includes data-entry tasks, strong written and verbal communication, and a customer-service mindset. Prior medical setting experience is a plus, temp full-time status with limited benefits.

Qualifications

• Minimum Qualifications include a High School graduate or GED.
• Two years of experience in customer service and/or related clinical environment.
• Bilingual in Spanish required.
• Related healthcare certifications preferred.
• Working knowledge of medical terminology preferred.

Responsibilities

• Handle patient registration and eligibility confirmation.
• Schedule appointments and act as front-line representative for Gardner's clinics.
• Maintain accurate data entry and records with high attention to detail.
• Provide excellent customer service with strong communication and empathy.

Skills

Customer service

Bilingual Spanish

Data entry

Medical terminology

Education

High School Diploma or GED

Tools

N/A

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Temp Full-Time San Jose, CA, US 1 Attachments

3 days ago Requisition ID: 1543

Salary Range: $22.55 To $23.22 Hourly

Gardner Health Services is currently recruiting to fill the following Call Center Representative position at the CompreCare Health Center located at 3030 Alum Rock Ave. San Jose, CA 95127.

• Temporary, Full-time, 40 hour/week position. Temporary employees are not eligible to receive medical benefits.

This position handles all aspects of patient registration, eligibility confirmation, appointment scheduling and serves as the front line representative for Gardner's various clinics. The successful Call Center Representative will be detail-oriented and have solid data-entry and computer skills. The positions requires a high level of organization and excellent written and verbal communication. Call Center Representatives are expected to display excellent customer service where active listening and empathy are critical. Previous experience in a medical setting is preferred but not required. Serving as a Call Center Representative is a great way to begin your career in the healthcare industry!

Applications will be reviewed on a first come, first serve basis.

Minimum Qualifications:

The minimum qualifications of the position are listed below. An equivalent combination of education and experience may be considered.

• High School Graduate or GED
• Two years of experience in customer service and/or related clinical environment
• Bilingual in Spanish required
• Related healthcare certifications preferred (such as Medical Administration, for example)
• Working knowledge of medical terminology preferred

PLEASE SEE ATTACHED FOR THE FULL JOB DESCRIPTION

Working at Gardner Health Services

Employees at Gardner Health Services define the meaning of community service. Gardner employees are passionate about helping people in the community of which they are a part. Staff members are deeply valued both by the community in which they serve, their fellow colleagues, and company administration. A strong sense of teamwork, empathy, and dedication exists amongst Gardner staff that truly embodies what health care professionals should be. Gardner Health Services takes tremendous pride in seeing the growth and professional advancement of its employees. Employees enjoy a healthy work/life balance and a commitment to diversity and inclusiveness. Additionally, job security is excellent and has led to longtime retention of Gardner personnel. Whether you are new to the healthcare industry and looking to get exposure to a possible career in healthcare or a seasoned veteran who wants to make an impact in the community, Gardner Health Care has a position for you.

Gardner Health Services offers market competitive salaries and an excellent benefits package for eligible employees, including minimal out-of-pocket expenses for health, dental and vision insurance for an entire family. Also included is 401(K) profit sharing contributions, life insurance, an employee assistance program, annual education reimbursement, and a generous paid time off and holiday leave bank.

Who We Are

Gardner Health Services is a dynamic and progressive company dedicated to providing the best healthcare services with a community-oriented approach. Gardner’s mission is to provide high quality, comprehensive medical and mental healthcare, including prevention and education, early intervention, treatment and advocacy services which are affordable, respectful, culturally, linguistically and age appropriate.

Compromised of 10 various clinics with locations in the Bay Area of California stretching from Gilroy to Atherton and focused in the San Jose area, Gardner’s services are strategically located to ensure adequate coverage in the region and areas with the highest needs. Gardner provides a full range of medical services including pediatrics, dental and vision care as well as a robust program dedicated to mental and behavioral health. Gardner Health Services and its staff are deeply engrained in the community in which they serve and continually strive to go above and beyond to take care of the community and its members.

Gardner Health Services is an equal opportunity employer