Bilingual Call Center Agent - Patient Services

PROMESA R.H.C.F.; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Acacia Network is seeking a Call Center Representative in Bronx, NY. The role involves handling incoming calls, directing them to appropriate departments, and registering patients in NextGen with accurate demographic and insurance information.

The position requires a High School Diploma and at least one year of customer service experience; bilingual Spanish is strongly preferred. This is a regular full-time, on-site role with a focus on patient satisfaction and efficiency.

Qualifications

• High School Diploma required.
• Associate's degree preferred in Social Services, Human Services, or Public Health.
• One year of customer service experience; medical terminology helpful.
• Basic computer skills for word processing and spreadsheets.
• Bilingual Spanish preferred.

Responsibilities

• Answer incoming calls and resolve issues using policy guidelines.
• Screen calls, disseminate messages, and route to appropriate departments.
• Register patients in NextGen and verify demographics/insurance.
• Schedule, reschedule and cancel appointments in NextGen.
• Follow up on missed or canceled appointments and confirm upcoming ones.
• Maintain patient records and ensure privacy and compliance.
• Meet or exceed Call Center metrics/goals.
• Provide back-up support to other unit clerks.
• Maintain a clean, safe waiting area and adherence to policies.

Skills

Customer service

Communication

Bilingual Spanish

Education

High School Diploma

Associate's Degree (Social Services/Public Health)

Tools

NextGen

Microsoft Word

Excel

Job description

Acacia Network is seeking a Call Center Representative in Bronx, NY. The role involves handling incoming calls, directing them to appropriate departments, and registering patients in NextGen with accurate demographic and insurance information.

The position requires a High School Diploma and at least one year of customer service experience; bilingual Spanish is strongly preferred. This is a regular full-time, on-site role with a focus on patient satisfaction and efficiency.