Remote Call Center Specialist

Qualfon; Los Angeles (CA); Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid training

Qualfon University scholarship

Care Coaches

Fun@Work

Internet stipend

Job summary

Qualfon is a global provider of omnichannel customer experience and business support solutions, now offering remote work and a starting hourly pay of $21. The role centers on handling calls, resolving inquiries, and documenting interactions in CRM systems while meeting SLAs.

Ideal candidates bring a high school diploma, 6+ months in customer service, 25 WPM typing, and solid computer skills. Benefits include paid training, scholarships, care coaching, and a supportive team culture.

Qualifications

• High school diploma or equivalent (GED) required.
• Typing speed of 25 WPM with 90% accuracy required.
• Strong communication skills-clear, caring, and professional.
• Solid computer skills, including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.
• Ability to collaborate effectively with various departments and staff across the organization.
• Familiarity with office equipment, including fax machines, as well as computer applications and telephone systems.
• Proficiency using help desk or customer support software to manage and resolve inquiries.

Responsibilities

• Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed.
• Investigate member and provider inquiries and provide timely responses that meet established service level agreements (SLAs).
• Document customer interactions in a CRM system, process written requests from members, and maintain accurate records by updating account history with the outcome of each inquiry.
• Collaborate with team members, supervisors, and customers to address and resolve customer service concerns.
• Make outbound calls to members to follow up on voicemail messages, provide requested information, or support other operational business needs.

Skills

Typing 25 WPM

Education

High school diploma (GED)

Tools

MS Office

CRM software

Help desk software

Job description

Qualfon is a global provider of omnichannel customer experience and business support solutions, now offering remote work and a starting hourly pay of $21. The role centers on handling calls, resolving inquiries, and documenting interactions in CRM systems while meeting SLAs.

Ideal candidates bring a high school diploma, 6+ months in customer service, 25 WPM typing, and solid computer skills. Benefits include paid training, scholarships, care coaching, and a supportive team culture.