Bilingual Call Center Representative- eMSR

Great Basin Federal Credit Union; Reno (NV); On-site; USD 36,000 - 42,000; Full time

Job summary

The Member Support Representative at Great Basin Federal Credit Union delivers exceptional service across all member touchpoints, including phone and e-channel support. You will educate members about credit union products and e-services while handling cash and contributing to teller functions.

Occasional branch coverage is required to support the team. Strong communication, attention to detail, and the ability to work independently in an office setting are essential, with emphasis on serving a

Qualifications

• High School diploma or GED equivalent required.
• 12 months of customer service experience with cash handling, preferably in a credit union or bank.
• Pass Teller training and MSR training with 85% or better.

Responsibilities

• Answer incoming calls and electronic communications with exceptional service.
• Provide information and member support about credit union products and services.
• Educate members to utilize e-services and foster member loyalty.
• Handle cash and perform basic math as part of daily duties.
• Interact via telephone with members and staff; support branch activities as needed.

Skills

Customer service

Cash handling

Spanish language knowledge

Effective communication

Time management

MSR training

Teller training

Education

High School diploma or GED

Tools

Cash handling systems

Job description

The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.Experience and TrainingHigh School diploma or GED equivalentStrong knowledge of language and cultural differences amongst Spanish-speaking countries12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit UnionPass Teller training and MSR training with 85% or betterRequired Knowledge and AbilitiesKnowledge of:Credit union products, services and policies Ability to:Perform minor math calculationsOrganize time effectivelyCommunicate effectively and professionally with members and the public through phone and e-channelsWork independently and efficientlyPay attention to details, be proficient and accurateBe flexible and handle more than one task at a timePhysical Requirements (approximate percentage of day spent)Standing- 10%Sitting- 60%Bending-3%Squatting- 2%Walking- 10%Lifting- 7% 5-15 lbsTwisting-3%Driving- 5%** May be required to drive to another branchExtent of Public ContactThis position works extensively with our members, both internal and external, primarily through the telephone.Working ConditionsDuties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.