Teller- Bilingual

Great Basin Federal Credit Union; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Basin Federal Credit Union is seeking a bilingual teller in Reno to provide outstanding member service.

The role involves handling cash transactions, maintaining accurate records, and delivering a high-quality experience in person and over the phone.

Qualifications

• High School diploma or GED is required.
• At least 1 year in a customer service role with cash handling experience.
• Strong knowledge of language and cultural differences among Spanish-speaking countries.

Responsibilities

• Perform a wide range of transactions to serve members by receiving or paying out funds with high accuracy.
• Maintain accurate transactional records and cash handling procedures.
• Provide service to all members in the lobby in a timely manner and cross-sell to achieve goals.
• Refer members to the appropriate department to enhance loyalty and satisfy needs.

Skills

Cash handling

Customer service

Bilingual English/Spanish

Communication skills

Attention to detail

Education

High School diploma or GED

Tools

Windows-based software

10-key adding machine

Job description

The bilingual teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships. Perform a wide range of transactions to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions. Make referrals to the appropriate credit union department or team member with the intention of increasing member loyalty.High School diploma or GED equivalentStrong knowledge of language and cultural differences amongst Spanish-speaking countries1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank, or other financial institutionRequired Knowledge and AbilitiesKnowledge of:Credit union products, services, and policiesAbility to:Operate a personal computer and associated windows-based softwareOperate standard office equipment such as fax, copy and 10-key adding machinesProvide service to all members in the lobby in a timely mannerPerform minor math calculationsOrganize time and duties effectivelyCommunicate effectively and professionally with members and the publicWork independently and quicklyPay attention to details, be proficient and accurateBe flexible and handle more than one task at a timeHandle cash accuratelyCross sell in order to achieve established goalsPhysical Requirements (approximate percentage of day spent)Standing- 50%Sitting- 20%Bending-2%Squatting- 1%Walking- 20%Lifting- 5% 5-15 lbsTwisting-1%Driving- 1%** May be required to drive to another branch or Employee Sign upExtent of Public ContactThis position works extensively with our members, both internal and external. Job is performed in branch office location,handling transactions primarily in person, but also over the telephone.Working ConditionsDuties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller asneeded or to attend meetings or classes.