Bilingual Call Center Representative

TEKsystems; San Diego (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

HSA

Job summary

TEKsystems is seeking a patient services representative in San Diego, CA, to handle a high volume of calls and coordinate patient scheduling. This role requires strong communication skills, excellence in service, and accurate EMR documentation.

It is a 100% onsite contract-to-hire position with structured training and standard daytime hours. The ideal candidate will manage appointments, assist with registrations, and collaborate with clinical and administrative teams to meet patient care

Qualifications

• 3+ years of call center or customer service experience.
• Healthcare, medical office, or patient service experience preferred.
• Strong verbal and written communication skills.
• Exceptional phone etiquette and customer service abilities.
• Ability to multitask and stay organized in a high-volume environment.
• Experience using EMR/EHR systems preferred.
• English fluency in writing and speaking.

Responsibilities

• Manage a high volume of inbound calls from patients, providers, insurance companies, vendors, and healthcare facilities.
• Provide exceptional customer service by greeting, assisting, and resolving patient inquiries.
• Schedule, reschedule, cancel, and confirm patient appointments via phone, text, and patient portal communications.
• Screen and route patient calls to appropriate departments to ensure timely resolution.
• Accurately document patient messages and communications within the EMR system.
• Assist patients with registration updates, appointment coordination, and follow-up scheduling.
• Respond to patient concerns while adhering to clinic policies.
• Maintain effective communication with clinical and administrative departments.
• Demonstrate knowledge of San Ysidro Health programs and resources.
• Meet departmental productivity, quality, and service standards.
• Perform additional duties as assigned.

Skills

Call center experience

Communication skills

Phone etiquette

Multitasking

EMR/EHR systems

English fluency

Spanish (bilingual)

Scheduling experience

Insurance inquiries

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Key Responsibilities

• Manage a high volume of inbound calls (60-80+ calls per day) from patients, providers, insurance companies, vendors, and healthcare facilities.

• Provide exceptional customer service by professionally greeting, assisting, and resolving patient inquiries.

• Schedule, reschedule, cancel, and confirm patient appointments via phone, text messaging, and patient portal communications.

• Screen and route patient calls to appropriate departments to ensure timely and accurate resolution.

• Accurately document patient messages and communications within the electronic medical record (EMR) system.

• Assist patients with registration updates, appointment coordination, and follow-up scheduling.

• Respond to patient concerns and requests while adhering to clinic policies and procedures.

• Maintain effective communication and collaboration with clinical and administrative departments.

• Demonstrate knowledge of San Ysidro Health programs, services, and patient care resources.

• Meet departmental productivity, quality, and service standards.

• Perform additional duties as assigned.

Required Qualifications

• Minimum of 3 years of call center or customer service experience.

• Healthcare, medical office, or patient service experience preferred.

• Strong verbal and written communication skills.

• Exceptional phone etiquette and customer service abilities.

• Ability to multitask and remain organized in a high-volume environment.

• Experience using EMR/EHR systems preferred.

• High School Diploma or GED required.

• Ability to type a minimum of 35 WPM with at least 90% accuracy.

• English fluency, both written and verbal.

Preferred Qualifications

• Bilingual Spanish/English.

• Healthcare scheduling, patient access, or medical call center experience.

• Experience handling insurance-related inquiries and patient registration.

Schedule & Work Environment

• 100% onsite position.

• Training schedule typically follows trainer availability, generally between 8:00 AM-5:00 PM or 8:30 AM-5:00 PM.

• Regular shift after training is typically 10:00 AM-6:30 PM.

Ideal Candidate

The ideal candidate thrives in a fast-paced healthcare environment, enjoys helping patients, possesses strong communication skills, and can efficiently manage a high volume of calls while maintaining accuracy and professionalism.

Job Type & Location

This is a Contract to Hire position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of San Diego, CA.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in San Diego,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.