Bilingual Call Center Representative

TEKsystems; Austin (TX); Hybride; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical

Dental & Vision

Critical Illness

Accident Insurance

401(k) Plan

Life Insurance

Disability Insurance

HSA

Transit Benefits

EAP

PTO / Vacation / Sick Leave

Résumé du poste

TEKsystems in Austin is hiring a Call Center Representative to handle a high volume of health insurance calls, following scripts, identifying customer needs, and guiding enrollment using sales approaches. The role tracks conversations and results to meet team and personal targets.

The position is contract-to-hire, offering a hybrid work arrangement in Austin, TX 78702. The pay rate is $20.00 per hour, with benefits including medical, dental/vision, and retirement options.

Responsabilités

• Answer inbound calls to process PCP Change Requests, send member ID cards, explain how to log into portal, and update member demographics.
• Access and interpret customer accounts and provider data to provide answers to inquiries.
• Assist customers in the enrollment process using sales techniques.
• Maintain communication equipment by reporting problems.
• Accomplish sales and organization mission by completing related projects as assigned.
• Adhere to established quality and production standards.
• Maintain customer privacy.
• Protect company proprietary information.

Description du poste

Job Summary

As a Call Center Representative, you will be responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.

Job Duties

• Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.
• Access and interpret customer accounts and provider data to provide answers to inquiries
• Assist customers in the enrollment process using sales techniques
• Maintain communication equipment by reporting problems
• Accomplish sales and organization mission by completing related projects as assigned.
• Adhere to established quality and production standards
• Maintain customer privacy
• Protect company proprietary information

Job Type & Location

This is a Contract to Hire position based out of Austin, TX 78702.

Workplace Type

This is a hybrid position in Austin,TX 78702.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.