Bilingual Call Center Specialist (Remote)

Community Health Center; Connecticut; Hybrid; USD 26,000 - 37,000; Full time

Job summary

Community Health Center, Inc. is seeking a Call Center Specialist to provide consistent, high-quality service to internal staff and external patients.

You will manage calls, schedule appointments, transmit messages to the clinical team, and answer questions about refills with a focus on efficiency and accuracy. This full-time role offers remote or hybrid work, requires bilingual English/Spanish, an associate's degree, and call center experience.

Qualifications

• Experience in a Call Center or other busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent Verbal communication skills.
• Proven ability to Multi Task.
• Remote workers must live in the United States*
• Remote workers must have access to reliable, high-speed Internet.

Responsibilities

• Schedule appointments for patients and internal staff.
• Transmit messages to the clinical team electronically.
• Answer questions regarding medication refills.
• Demonstrate high level of confidentiality and data entry accuracy.
• Maintain and improve job-specific competencies.

Skills

Call center experience

Customer service

Verbal communication

Multi tasking

Data entry

Education

Associate's Degree

Job description

Community Health Center, Inc. is seeking a Call Center Specialist to provide consistent, high-quality service to internal staff and external patients.

You will manage calls, schedule appointments, transmit messages to the clinical team, and answer questions about refills with a focus on efficiency and accuracy. This full-time role offers remote or hybrid work, requires bilingual English/Spanish, an associate's degree, and call center experience.