Call Center Representative I - (Arabic or Spanish Speaking preferred)

Neighborhood Healthcare; United States; Hybrid; USD 30,000 - 41,000; Full time

Job summary

Neighborhood Healthcare is seeking a Healthcare Call Center Representative I to be the first point of contact for patients, answering inquiries, providing information, scheduling appointments, and guiding patients through the care process. The role emphasizes empathetic communication and patient satisfaction.

Position offers on-site initial training with potential remote work within San Diego County or Riverside County after training; temporary full-time through December 2026, with competitive

Qualifications

• One year of customer service experience preferred.
• High School Diploma or GED.
• Arabic/English or Spanish/English bilingual preferred.

Responsibilities

• Respond to patient inquiries and provide information.
• Schedule appointments and guide patients through the healthcare process.
• Maintain empathetic, professional communication with patients and their families.

Skills

Customer Service

Bilingual (Arabic/English)

Education

High School Diploma or GED

Job description

Job Details

Description

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

Role Overview

As a Healthcare Call Center Representative at Neighborhood Healthcare, you will play a crucial role in ensuring our patients receive the care and assistance they need. You will serve as the first point of contact for patients, responding to their inquiries, providing information, appointment scheduling and guiding them through the healthcare process. Your exceptional communication skills and empathetic nature will help create a positive experience for our patients and their families.

Position will have an option of remote work (in San Diego County or Riverside County) once on-site training completed.

Please note, this is a temporary full-time position with an anticipated end of assignment in December 2026.

Why Join Our Patient Navigation- Call Center Team:

• Make a Difference: By providing excellent customer service, you will directly contribute to the well-being of patients and their families.
• Professional Development: We value continuous learning and offer opportunities for career growth and development within the organization.
• Supportive Environment: We foster a positive and inclusive work culture, promoting teamwork, open communication, and work-life balance.
• Competitive Compensation: We offer a competitive salary, along with benefits and incentives, to recognize and reward your hard work.
• Impactful Work: Your role as a Healthcare Call Center Representative will be critical in shaping the patient experience and improving our services.

Join our team of dedicated professionals who are passionate about healthcare and committed to providing exceptional service.

Healthcare Call Center Representative I

Requirements:

• One year of Customer Service experience preferred
• High School Diploma or GED
• Arabic/English or Spanish/English bilingual preferred
• Pay range: $22.00 to $29.41 per hour, depending on experience.