Bilingual Call Center Relations Specialist - French/Spanish

Transamerica; United States; Remote; USD 30,000 - 32,000; Full time

Job summary

Transamerica is seeking a Bilingual Rep Relations Specialist to support the field force in licensing, appointments, commissions, and system navigation from a Work From Home, USA basis. The role requires bilingual proficiency in French/English or Spanish/English and handles inbound calls and emails, addressing program details and operational questions.

Responsibilities include monitoring queues, guiding users through WFG tools, building relationships with the field, and participating in calls to

Qualifications

• Bachelor’s degree in a business field or equivalent education/experience.
• Two years of call center, customer service, or related work experience.
• Excellent written and oral communication skills.
• Strong customer service skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Answer inbound calls and emails from the field force regarding licensing and appointments, commissions, coding, points, marketing promotions, and other operational functions.
• Monitor process queues to ensure service level agreements are met.
• Assist field force with navigation of various tools on the WFG website, WFG mail, CRM platforms, etc.
• Develop and maintain relationships with the field force and set expectations on processing times.
• Participate in conference calls to stay up-to-date on available marketing programs.

Skills

Communication

Customer service

Problem solving

Multitasking

MS Office

Education

Bachelor's degree in business

Tools

MS Office

Job description

Transamerica is seeking a Bilingual Rep Relations Specialist to support the field force in licensing, appointments, commissions, and system navigation from a Work From Home, USA basis. The role requires bilingual proficiency in French/English or Spanish/English and handles inbound calls and emails, addressing program details and operational questions.

Responsibilities include monitoring queues, guiding users through WFG tools, building relationships with the field, and participating in calls to