Bilingual Call Center Operator (Spanish) – Onsite in Newburgh

Cornerstone Family Healthcare; Town of Newburgh (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salaries

Health Benefits

Retirement plan

Paid Time Off

Sick Time

Flexible Spending

Dependent Care

Paid Holidays

Monthly incentives available

Job summary

Cornerstone Family Healthcare in Newburgh, NY is actively recruiting for Bilingual Call Center Operators to join our busy Call Center team. This onsite, full-time role offers $19.00 per hour plus monthly incentives and requires a strong commitment to patient service.

You will handle appointment scheduling, verify demographics and insurance, and support registration while collaborating with nurses and staff.

Qualifications

• Bilingual Spanish required.
• High School Diploma or GED.
• Per diem shift: flexible schedule, must work at least two weekend days per month (9am-5pm), and not exceed 30 hours per week.

Responsibilities

• Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
• Makes appointments for new and existing patients using the practice management system template.
• Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
• Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
• Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
• Provides back-up support for patient registration as requested by management.
• Attends monthly departmental meetings.
• Handles other duties as assigned.

Skills

Bilingual Spanish

Education

High School Diploma or GED

Job description

Cornerstone Family Healthcare in Newburgh, NY is actively recruiting for Bilingual Call Center Operators to join our busy Call Center team. This onsite, full-time role offers $19.00 per hour plus monthly incentives and requires a strong commitment to patient service.

You will handle appointment scheduling, verify demographics and insurance, and support registration while collaborating with nurses and staff.