Call Center Operator (Bilingual)

Cornerstone Family Healthcare; City of Newburgh (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Benefits

Retirement plan

Paid Time Off

Sick Time

Flexible Spending

Dependent Care

Paid Holidays

Monthly incentives available

Job summary

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. This onsite role offers a competitive hourly wage and monthly incentives.

The position requires fluent Spanish, a high school diploma or equivalency, and a per diem schedule with some weekend shifts. Training schedule and full-time opportunities may apply.

Qualifications

• Fluent Spanish is required.
• High School Diploma or High School Equivalency Diploma required.

Responsibilities

• Provides excellent customer service to patients and callers.
• Makes appointments using the practice management system.
• Verifies demographic and insurance information and posts it accurately.
• Supports patient registration as needed.
• Attends monthly departmental meetings.
• Handles other duties as assigned.

Skills

Bilingual Spanish

Education

High School Diploma or GED

Job description

Description

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY.

RATE OF PAY/SALARY: $19.00 per hour PLUS Monthly incentives available

WORK LOCATION(S): Newburgh, NY

STATUS: Per Diem, Full Time

Please note that this is an onsite position.

Cornerstone Benefits

• Competitive salaries
• Health Benefits
• Retirement plan
• Paid Time Off
• Sick Time
• Flexible Spending
• Dependent Care
• Paid Holidays
• Monthly incentives available

Cornerstone’S Mission

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

Job Summary

• Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
• Makes appointments for new and existing patients using the practice management system template.
• Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
• Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
• Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
• Provides back-up support for patient registration as requested by management.
• Attends monthly departmental meetings.
• Handles other duties as assigned.

Requirements

• Bilingual: Fluent in Spanish
• High School Diploma or High School Equivalency Diploma
• For PER DIEM shift – Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week).

Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.