Bilingual Call Center Interviewer - Part-Time

NORC at the University of Chicago; Wichita (KS); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Paid sick leave

Paid holidays

Paid orientation and training

Free counseling and referrals

Job summary

NORC at the University of Chicago is seeking Telephone Interviewers for its Wichita, KS call center. The role focuses on conducting telephone interviews for surveys on critical topics like healthcare access and the impact of education on the labor force, with no sales pressure or quotas.

Ideal candidates will be fluent in English and Spanish, possess good communication skills and basic computer knowledge, and be available for evening, weeknight, and weekend shifts in a strictly on-site setting.

Qualifications

• Must be able to read, speak, and write fluently in English and Spanish.
• Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
• Administer survey using a pre-written script.
• Record survey answers verbatim.
• Maintain neutral and objective communication with respondents.

Skills

Spanish fluency

Communication skills

Basic computer knowledge

Job description

NORC at the University of Chicago is seeking Telephone Interviewers for its Wichita, KS call center. The role focuses on conducting telephone interviews for surveys on critical topics like healthcare access and the impact of education on the labor force, with no sales pressure or quotas.

Ideal candidates will be fluent in English and Spanish, possess good communication skills and basic computer knowledge, and be available for evening, weeknight, and weekend shifts in a strictly on-site setting.