Bilingual Call Center Collections Specialist

Americollect, Inc.; Wisconsin; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Call Center Collections Specialist to provide exceptional service in both English and Spanish. This remote role allows you to work from home while collecting payments for medical expenses and building trusting relationships with patients. You will engage in active listening, educate callers on repayment options, and ensure compliance with industry regulations. Join a collaborative team that values integrity and professional development, where your contributions can make a significant impact on patients' financial well-being.

Qualifications

• 1+ year of experience in customer service preferred.
• Experience speaking Spanish fluently in a professional setting required.

Responsibilities

• Collect payments for medical expenses and negotiate repayment terms.
• Educate patients on healthcare revenue cycle and repayment programs.

Skills

Fluency in English

Fluency in Spanish

Customer Service Skills

Active Listening

Negotiation Skills

Education

High School Diploma/GED

Tools

Internal Technology Platforms

Web-based Tools

Job description

Description

The Bilingual Call Center Collections Specialist is a full or part-time remote role provides ridiculously nice phone service in both English and Spanish while collecting payments for medical expenses, offering solutions and negotiating repayment terms that balance the needs the of patients, clients, and the business. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

Applicants must be fluent in both English and Spanish to apply for this position.

This role is offered as a work from home role if desired but can also be performed from our home office in Manitowoc, WI. Individuals who work from home are required to reside in Wisconsin.

• Places and receives phone calls to/from patients of Americollect’s clients to collect payment for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
• Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms. Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
• Engages in active listening with callers, confirming or clarifying information and diffusing upset patients as needed.
• Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
• Follows department processes and procedures in compliance with industry laws and regulations.
• Refers patients and accounts to other departments as appropriate.
• Establishes meaningful relationships with peers to facilitate open dialogue and trust, fostering a team environment of collaboration.
• Meets the key performance indicators and expectations established for the position.
• Performs all duties above with the highest integrity and confidentiality.
• Pursues available professional development to support team and organizational goals, leveraging reputable resources to grow skills, knowledge, and abilities. Completes assigned training and learning plans, including those that fulfill industry compliance requirements.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. The full job description is available to applicants through the hiring process and upon request

Requirements

• High School Diploma/GED required
• 1+ year(s) of experience in a customer service capacity preferred
• 1+ year(s) of experience contributing to a team culture of learning and growth preferred
• 1+ year(s) of experience speaking Spanish fluently in a professional setting, ideally in a customer service capacity required
• Basic understanding of contact center processes and techniques preferred
• Exposure to collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred

Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.