Bilingual Collections Specialist

GoodLeap, LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking technology company dedicated to sustainable solutions. As a Collections Specialist, you will play a crucial role in resolving overdue payments and helping clients manage their debts effectively. This position offers the opportunity to work in a collaborative environment where your contributions directly impact the success of the personal finance department. With a focus on communication and negotiation skills, you'll engage with clients to find solutions that benefit both parties. If you're self-motivated and goal-oriented, this role is perfect for you!

Qualifications

• 1-2 years of experience in credit and collections.
• Strong verbal and written communication skills.
• Bilingual English/Spanish is required.

Responsibilities

• Resolve overdue bills and collect payments from clients.
• Maintain collection and metric goals.
• Make outbound/inbound calls to clients regarding debts.

Skills

Credit and Collections Experience

Sales and Negotiation

Verbal Communication

Written Communication

Microsoft Office Proficiency

Bilingual (English/Spanish)

Tools

Microsoft Office

Job description

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Essential Job Duties & Responsibilities:

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities:

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual English/Spanish required

Compensation:$18.00 / hr. +bonus

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!