Bilingual Call Center Agent – Healthcare Scheduling

Cahn Capital Corp.; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with company 3%

Paid Time Off

Employee Assistance Program (EAP)

PSLF eligibility

Job summary

Capital Area Health Network (CAHN) in Richmond, VA, seeks a Bilingual Call Center Representative to handle inbound calls, schedule medical appointments, and arrange transportation for patients in English and Spanish. The role emphasizes culturally and linguistically appropriate service within an on-site setting.

The ideal candidate has 1–3 years of progressive customer service experience, preferably in a healthcare environment, with familiarity in eClinicalWorks or other EHR systems.

Qualifications

• High school diploma, GED, or equivalent required.
• Associate or bachelor's degree in healthcare administration, business, or related field preferred.
• Bilingual English/Spanish proficiency strongly preferred in a healthcare setting.
• Experience in call center or medical office environments is desirable.

Responsibilities

• Answer phone calls and respond to online appointment requests in both English and Spanish.
• Accurately schedule patient appointments for all providers and locations.
• Enter or verify personal, demographic, and billing information for new and established patients.
• Coordinate transportation requests in collaboration with the Transportation Department.
• Update patient information in the Electronic Health Record (eClinicalWorks).
• Adhere to CAHN standards, policies, and procedures.

Skills

Bilingual English/Spanish

Communication skills

Leadership skills

Problem-solving

MS Office

Education

High school diploma or equivalent

Healthcare/business degree preferred

Tools

eClinicalWorks

Job description

Capital Area Health Network (CAHN) in Richmond, VA, seeks a Bilingual Call Center Representative to handle inbound calls, schedule medical appointments, and arrange transportation for patients in English and Spanish. The role emphasizes culturally and linguistically appropriate service within an on-site setting.

The ideal candidate has 1–3 years of progressive customer service experience, preferably in a healthcare environment, with familiarity in eClinicalWorks or other EHR systems.