Call Center Services Agent I - English/Spanish Bilingual

ORNL Federal Credit Union; Oak Ridge (TN); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

ORNL Federal Credit Union is seeking a Call Center Services Agent I (English/Spanish bilingual) to assist members via telephone, explain services and resolve issues on-site in Oak Ridge, TN. The role requires strong customer service and bilingual communication skills.

The agent will handle routine inquiries, process transactions accurately, and escalate complex issues while upholding security and confidentiality. Previous call center exposure is a plus.

Qualifikationen

• 1+ year of customer service experience required.
• Bilingual in English and Spanish required.
• Call center experience preferred.

Aufgaben

• Assist members and potential members with inquiries via phone, providing accurate, courteous service.
• Answer questions about products/services and process transactions with accuracy.
• Direct calls to appropriate departments and escalate issues as needed.
• Identify opportunities to offer products/services to members to improve satisfaction.
• Maintain confidentiality and security of member information.
• Work collaboratively in a team to meet performance expectations.

Kenntnisse

Customer service

Bilingual English/Spanish

Call center experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

Call Center Services Agent I - English/Spanish Bilingual

Job Category : Call Center Services

Requisition Number : CALLC002904

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

The Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, respond to problems, offers additional products and services and directs calls to the appropriate area.

Essential Functions & Responsibilities:

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team oriented environment and consistently meets performance expectations.

Experience:

• Minimum 1 year of customer service related experience is required
• Bilingual English/Spanish is required
• Previous call center experience is preferred

Education:

• High School Diploma or GED is required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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