Bilingual Business Analyst - Jira, SQL & Power BI

NTT DATA, Europe & LATAM, Branch in USA, Inc.; Arlington (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

NTT DATA, Europe & LATAM, Branch in USA, Inc. is seeking a Business Analyst to join our Virginia team. The role requires bilingual Spanish and English proficiency, strong analysis, and experience documenting business processes and requirements.

You will work with Concession and Product Owner to translate business needs into clear tickets, dashboards, and reports, and collaborate across teams to enhance service quality in a global environment.

Qualifications

• 3+ years of successful experience in similar roles.
• Bachelor's Degree in Computer Science, Information Systems, Business Analysis or related field
• OCR systems experience is a plus.
• Experience with tollway systems (back-office and highway equipment) is a plus.
• Experience with CRMs, specifically Microsoft Dynamics, is a plus.
• Experience with business process mapping, requirements gathering and documentation of enhancements.
• Experience in creating SLA reports and detailed service performance reports.
• Strong knowledge of Word, Excel, Project, PowerPoint and Visio.

Responsibilities

• Engage with multiple levels of the client organization to align with global standards.
• Document business processes, requirements, and enhancement requests with the Concession and Product Owner.
• Ensure tickets have detailed business requirements and proper categorization.
• Monitor ticket status with relevant teams and stakeholders.
• Develop and integrate reports/dashboards using SQL and Power BI.
• Assist Concession Analysts with ad hoc data queries and application usage.
• Collaborate with management to improve service quality.

Skills

Bilingual Spanish-English

Documentation

Business analysis

Education

Bachelor's degree in CS/IS/BA or related field

Tools

Power BI

Jira

SQL

Microsoft Dynamics

MS Office Suite

Job description

NTT DATA, Europe & LATAM, Branch in USA, Inc. is seeking a Business Analyst to join our Virginia team. The role requires bilingual Spanish and English proficiency, strong analysis, and experience documenting business processes and requirements.

You will work with Concession and Product Owner to translate business needs into clear tickets, dashboards, and reports, and collaborate across teams to enhance service quality in a global environment.