Bilingual Branch Supervisor - Richardson, TX

First Convenience Bank; Richardson (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

First Convenience Bank is seeking a Bilingual Branch Supervisor in Richardson, TX. Under the branch manager, you will deliver prompt, friendly service to customers, handle cash, and recognize customer needs with tailored financial solutions.

You will promote bank products, ensure teller balances, and drive new account production in a dynamic, fast-paced setting. You must be fluent in Spanish and English, and able to work a flexible schedule including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Ability to communicate clearly in Spanish and English.
• Experience with cash handling in sales or customer service.
• Familiarity with bank regulations preferred.

Responsibilities

• Provide prompt, efficient, and friendly services to customers, handling cash accurately.
• Follow bank policies and supervisor directions.
• Promote bank products and services to support customers' financial needs.
• Ensure teller balances and identify discrepancies, reporting to management as needed.
• Achieve monthly new account production targets.
• Participate in in-store sales opportunities and development calls with management.
• Guide and support growth and sales production of personal bankers.
• Sell money orders, cashier's checks, wires, and CDs.
• Serve a diverse customer base, including Spanish speakers.
• Maintain neat teller area appearance and adhere to bank policy.
• Maintain regular attendance and punctuality.

Skills

Bilingual (spanish/english)

Cash handling

Customer service

Decision making

Team player

Communication skills

Knowledge of bank regulations

Education

High School Diploma or equivalent

Job description

Bilingual Branch Supervisor

#526-30427

Richardson, Texas, United States

Location

FCB Richardson Kroger

Location Address

536 Centennial Blvd.

Position Type

Full Time

Requirements

• At least 18 years of age
• High School Diploma or equivalent
• Ability to communicate clearly and professionally in both Spanish and English
• Experience in production accountability
• Minimum of six months' cash handling experience in a sales or customer service position.
• Ability to make independent decisions
• Ability to provide excellent customer service in a fast-paced environment
• Familiarity with bank regulations and laws preferred
• Successful completion of the FNBT Step Up Program for internal employees
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
• Follow established policies in accordance with the bank's and supervisor's direction
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Ensure that each personal banker/teller balances and assists in identifying any discrepancies
• Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
• Accountable for personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Attend business development calls, or other sales opportunities, with a member of management
• Responsible for the guidance, development and assistance of personal banker growth and sales production
• Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Operate a computer and other office machinery
• Schedules are prepared based on business need and subject to change at any time
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.