Bilingual Branch Administrative Support Assistant

NewRez LLC; Petaluma (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the mortgage industry is seeking a Bilingual Branch Administrative Support Assistant in Petaluma. This role involves providing administrative support, interacting with clients, and ensuring smooth office operations. Candidates should possess strong customer service skills and experience in office responsibilities.

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave

Tuition reimbursement

Qualifications

• 2+ years of experience in general office responsibilities.
• Knowledge of administrative and clerical procedures.
• Knowledge of computer and relevant software applications.

Responsibilities

• Oversees all aspects of general office coordination.
• Greets and interacts with company clients, vendors and guests.
• Answers incoming telephone calls and directs to appropriate individual.

Skills

Customer service orientation

Strong written communication skills

Strong oral communication skills

Keyboarding skills

Education

High School Diploma or equivalent; some college preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Also doing business as Shellpoint Mortgage Servicing

1100 Virginia Drive, Suite 125
Fort Washington PA 19034

Doing business as Newrez Mortgage in the states of Arkansas and Texas. Website approval pending with the New York Department of Financial Services.

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Bilingual Branch Administrative Support Assistant

Apply locations CA - Petaluma - 1301 Redwood Way time type Full time posted on Posted 3 Days Ago job requisition id R7798

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Newrez is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.

Here at Newrez, we've replaced the stereotypical corporate culture with a casual "dress for your day" work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.

The Branch Administrative Support Assistant provides administrative support within the Retail Production branch location. This role is responsible for attending to visitors and dealing with inquiries both on the phone and face-to-face.

RESPONSIBILITIES:

• Oversees all aspects of general office coordination
• Maintains office/executive calendars
• Greets and interacts with company clients, vendors and guests
• Answers incoming telephone calls and directs to appropriate individual or documents a message
• Opens, sorts, and distributes incoming correspondence including mail, faxes, and emails
• Signs for and delivers UPS/FedEx deliveries
• Prepares correspondence for routine inquiries
• Performs general clerical duties including, but not limited to, copying, faxing, mailing and filing
• Files and retrieves organizational documents, records and reports
• Coordinates meetings including scheduling, agenda creation and other arrangements
• Conducts research, compiles data and prepares summary reports as necessary
• Creates/modifies documents using Microsoft Word, Excel, PowerPoint or other programs
• Attends organizational meetings and compiles minutes as required
• Makes travel arrangements for branch personnel and completes expense reports for branch leadership team
• Maintains office supply inventory
• Arranges for repair or maintenance of office equipment as needed
• Provides project support work as needed+
• All Caliber compensation will be paid in accordance with state and federal law, including Regulation Z of the Truth in Lending Act.

Though this position requires a valid NMLS license, it is considered a non-loan originator position. If new employee does not hold a valid NMLS license at time of hire, the employee may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, or discussing pricing concessions or other transaction-specific terms or conditions. All positions that require licensing will mandate that you complete all pre-requisite course work towards licensing, as well as confirm a date for taking the NMLS licensing exam(s), prior to your anticipated start date. The actual test date can be post hire, but the licensing process must be completed within your first thirty (30) days of employment.

QUALIFICATIONS:

• High School Diploma or equivalent; some college preferred
• 2+ years of experience in general office responsibilities
• Knowledge of administrative and clerical procedures
• Knowledge of computer and relevant software applications including Microsoft Word, Excel and PowerPoint
• Strong customer service orientation
• Strong keyboarding skills
• Strong written, oral and interpersonal communication skills

We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.

Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complementary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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The right company in the right industry.

In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans.
In addition to offering an in-demand product, there are two things you should know about us:
We value and reward entrepreneurial spirit, and we are growing.

Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here.

These competitive advantages set us apart, and they’re why you can grow with us for the long term.