Bilingual Banking Support Specialist

German American Bank; Jasper (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

PTO & holidays

Education assistance

Job summary

German American Bank is seeking a Contact Center Agent to greet clients by phone or chat and assist them with their banking needs. This role operates in a fast-paced call center environment and offers exposure to banking and wealth management to build a career in financial services.

As part of the team, you will handle calls, chats, and emails, verify information, assist transactions, and educate customers on product offerings with friendly, meaningful conversations.

Qualifications

• Bilingual/multilingual required.
• Customer service experience required.
• Knowledge of banking products and services preferred.

Responsibilities

• Answer calls, chats, and emails from customers to assist with general account questions, debit cards, online banking and fraud.
• Verify account information and assist with transactions while guiding customers to appropriate solutions.

Skills

Bilingual/multilingual

Customer service

Banking knowledge

Job description

German American Bank is seeking a Contact Center Agent to greet clients by phone or chat and assist them with their banking needs. This role operates in a fast-paced call center environment and offers exposure to banking and wealth management to build a career in financial services.

As part of the team, you will handle calls, chats, and emails, verify information, assist transactions, and educate customers on product offerings with friendly, meaningful conversations.