Bilingual Benefits Navigator (ABAWD) – NYC

Commonpoint; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Pension plan and 403(b)

Generous paid time off

Professional development

Job summary

Commonpoint in New York is seeking a Benefits Coordinator to support NYC Benefits ABAWD participants within the Adult Workforce Department at the Bronx and Elmhurst sites. The role focuses on benefits navigation, application assistance, and connection to wraparound services for adults 18+.

Strong Spanish, organizational, and customer-service skills are essential. Primary duties include intake, referrals, documentation, and collaboration with Employment Coordinators to align benefits with

Qualifications

• Associate’s degree in Social Work, Human Services, Education, Business, Communications, Psychology, Public Administration, or a related field preferred; equivalent experience may be considered. Bachelors degree preferred.
• Bilingual proficiency in English and Spanish preferred
• Excellent customer service, organizational, and follow-up skills.
• Ability to manage multiple priorities, participant needs, and documentation deadlines in a high-volume environment.
• Demonstrated cultural competency and ability to work effectively with adults from diverse backgrounds.
• Strong interpersonal, verbal, and written communication skills.
• Strong computer skills, including experience with Salesforce, Microsoft Office, and Google Workspace.
• Ability to handle confidential participant information with discretion.
• Ability to work at both the Bronx and Elmhurst locations and meet the required schedule, including evenings.

Responsibilities

• Provide benefits coordination and participant support to adults 18+ enrolled in ABAWD program at Bronx and Elmhurst locations.
• Conduct screenings, intakes, and needs assessments to identify benefits concerns and barriers to participation.
• Assist participants with benefits applications, renewals, and follow-up with agencies.
• Explain benefits notices, deadlines, and program requirements using current guidance.
• Coordinate referrals for food, housing, legal services, healthcare, transportation, and other supports.
• Maintain participant records and ensure timely follow-up and documentation.

Skills

Customer service

Organizational skills

Follow-up

Bilingual English/Spanish

Interpersonal skills

Verbal communication

Written communication

Confidentiality

Salesforce

Microsoft Office

Google Workspace

Education

Associate degree preferred

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Commonpoint in New York is seeking a Benefits Coordinator to support NYC Benefits ABAWD participants within the Adult Workforce Department at the Bronx and Elmhurst sites. The role focuses on benefits navigation, application assistance, and connection to wraparound services for adults 18+.

Strong Spanish, organizational, and customer-service skills are essential. Primary duties include intake, referrals, documentation, and collaboration with Employment Coordinators to align benefits with