Bilingual Benefits Eligibility Specialist

Dayforce; Woodburn (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Dayforce is seeking an Eligibility Specialist to help older adults and individuals with disabilities access key financial, medical, and nutrition benefits. The role involves interviewing clients, reviewing documents, and applying program rules to determine eligibility while maintaining respectful, person‑centered service.

The position requires strong organizational and communication skills, the ability to manage a high volume of cases, and the capacity to navigate complex benefit programs.

Qualifications

• Minimum of four years of education/experience equivalent.
• Bachelor’s degree in a related field or four years of relevant public assistance experience.
• Language proficiency test for bilingual positions (where applicable).

Responsibilities

• Interview individuals by phone or in person to determine eligibility for financial, medical, and SNAP programs.
• Review applications, verify documentation, and apply program rules to determine eligibility.
• Maintain accurate consumer records and process forms, updates, and benefit changes in a timely manner.
• Conduct annual eligibility reviews and communicate re-determination requirements and decisions.
• Assist consumers with ongoing benefit maintenance and respond to questions or changes as needed.
• Coordinate with community partners and agencies such as DHS, Oregon Health Authority, SSA, medical providers, and others.
• Attend hearings or provide testimony when needed regarding consumer eligibility.
• Support person-centered service by helping consumers understand available resources and access appropriate assistance.
• Follow agency policies, confidentiality requirements, and mandatory reporting obligations with quality and accuracy.

Skills

Interpret program rules

Organizational skills

Communication

Attention to detail

Data gathering

Education

Bachelor's degree in Business or related field

Four years of relevant public service experience

Tools

Database software

Office software

Job description

Dayforce is seeking an Eligibility Specialist to help older adults and individuals with disabilities access key financial, medical, and nutrition benefits. The role involves interviewing clients, reviewing documents, and applying program rules to determine eligibility while maintaining respectful, person‑centered service.

The position requires strong organizational and communication skills, the ability to manage a high volume of cases, and the capacity to navigate complex benefit programs.