Bilingual Banking Teller — Customer Experience Pro

PNC; West Grove (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Job summary

PNC is seeking a Full Time Teller in Neptune, NJ (West Grove Branch) within the Central New Jersey organization. Bilingual Spanish preferred. This in-office role emphasizes customer experience, financial wellbeing, and referrals to branch staff.

You will handle various customer interactions, educate customers on options, and ensure daily teller operations are efficient and accurate in a supportive, inclusive workplace.

Qualifications

• No university degree required; high school diploma or equivalent acceptable.
• Prior experience not required; education/certification/experience can be substituted as appropriate.

Responsibilities

• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers as appropriate.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions with technology and resources.
• Applies product and procedural knowledge to solve customer issues.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer service

Cash handling

Spanish preferred

Communication

Proactive referrals

Technology literacy

Problem solving

Financial transactions

Job description

PNC is seeking a Full Time Teller in Neptune, NJ (West Grove Branch) within the Central New Jersey organization. Bilingual Spanish preferred. This in-office role emphasizes customer experience, financial wellbeing, and referrals to branch staff.

You will handle various customer interactions, educate customers on options, and ensure daily teller operations are efficient and accurate in a supportive, inclusive workplace.