Bilingual Banking Support Specialist (English/Spanish)

The Citizens Bank; Batesville (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life Insurance

HSA & FSA

Paid Time Off

Gym reimbursement

Job summary

The Citizens Bank in Batesville, AR is seeking a Bilingual Customer Service Specialist. This full-time, onsite role focuses on delivering personalized service in English and Spanish and supporting customers across multiple channels.

You will help customers with account inquiries, transactions, and digital tools while building trust and solving problems. A professional, empathetic approach is essential for every interaction.

Qualifications

• Fluent in English and Spanish required.
• Strong communication skills, both written and verbal.

Responsibilities

• Assist customers with account inquiries and transactions.
• Support online banking and digital tools for customers.
• Process transfers and service requests accurately and promptly.
• Provide timely, friendly solutions and resolve issues.
• Build strong relationships with customers through every interaction.

Skills

Bilingual English/Spanish

Customer service

Job description

The Citizens Bank in Batesville, AR is seeking a Bilingual Customer Service Specialist. This full-time, onsite role focuses on delivering personalized service in English and Spanish and supporting customers across multiple channels.

You will help customers with account inquiries, transactions, and digital tools while building trust and solving problems. A professional, empathetic approach is essential for every interaction.