Bilingual Customer Service Specialist

The Citizens Bank; Batesville (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life Insurance

HSA & FSA

Paid Time Off

Gym reimbursement

Job summary

The Citizens Bank in Batesville, AR is seeking a Bilingual Customer Service Specialist. This full-time, onsite role focuses on delivering personalized service in English and Spanish and supporting customers across multiple channels.

You will help customers with account inquiries, transactions, and digital tools while building trust and solving problems. A professional, empathetic approach is essential for every interaction.

Qualifications

• Fluent in English and Spanish required.
• Strong communication skills, both written and verbal.

Responsibilities

• Assist customers with account inquiries and transactions.
• Support online banking and digital tools for customers.
• Process transfers and service requests accurately and promptly.
• Provide timely, friendly solutions and resolve issues.
• Build strong relationships with customers through every interaction.

Skills

Bilingual English/Spanish

Customer service

Job description

Join our team as a Bilingual Customer Service Specialist and make every interaction count.
At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way. The ideal candidate will be someone fluent in both English and Spanish with a customer centric focus.

This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.

Why You'll Love Working Here

We're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do.

You'll also enjoy a competitive benefits package, including:

• Medical, Dental & Vision coverage
• 401(k) with company support
• Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Gym reimbursement

What You'll Do

In this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference.

Key responsibilities include:

• Assisting customers with account inquiries and transactions
• Supporting online banking and digital tools
• Processing transfers and service requests
• Providing timely, accurate, and friendly solutions
• Building strong relationships through every interaction

What You Bring

You're someone who genuinely enjoys helping others and takes pride in delivering exceptional service.

We're looking for:

• Strong communication skills (written and verbal) in both English and Spanish
• Previous customer service experience
• Solid problem-solving abilities
• A professional, empathetic approach to every interaction

Bonus points for:

• Banking or call center experience

About The Citizens Bank

Founded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence.

Above all, we remain committed to our mission:
People First.

Citizens Bank is an Equal Opportunity Employer.