Bilingual Call Center Operator (Spanish/English) Onsite

Appone; Searcy (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

First Security Bank is seeking a friendly, energetic Call Center Operator for on-site work in Arkansas. You will be the first contact for customers, resolving basic issues and routing complex cases to Tier 2 support. The role emphasizes service, security, and adherence to Core 5 values.

Required are a high school diploma or GED, bilingual Spanish/English, and 1–2 years in banking or call centers. Proficiency with Outlook/Word/Excel, typing, and 10-key is essential.

Qualifications

• High School Diploma or GED is required.
• Bilingual Spanish/English is required at full professional proficiency.
• 1–2 years in banking or a Call Center is preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key and internet use is required.
• Commitment to core values when serving customers.

Responsibilities

• Access and review relevant account details for customer inquiries.
• Follow procedures to protect customer information and prevent fraud.
• Promote bank products and services that add value.
• Handle Online Banking, Credit/Debit, Bill Pay, and Bankway duties.
• Communicate complex information clearly and maintain confidentiality.
• Maintain on-site operations and adaptable to extended hours.
• Use banking systems, scanners, and office equipment as required.
• Arrive on time and maintain reliable transportation for on-site work.
• Other duties as assigned by management.

Skills

Bilingual Spanish/English

Call Center experience

Outlook/Word/Excel proficiency

Typing/10-key

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Typing

10-key

Job description

First Security Bank is seeking a friendly, energetic Call Center Operator for on-site work in Arkansas. You will be the first contact for customers, resolving basic issues and routing complex cases to Tier 2 support. The role emphasizes service, security, and adherence to Core 5 values.

Required are a high school diploma or GED, bilingual Spanish/English, and 1–2 years in banking or call centers. Proficiency with Outlook/Word/Excel, typing, and 10-key is essential.