Bilingual Banking Advisor: Customer Solutions & Loans

M&T Bank; Frederick (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank in Frederick, Maryland is seeking a Teller to deliver exceptional customer service and sales in a busy branch. You will educate customers on banking solutions, handle transactions, promote digital tools, and refer opportunities to partners as needed.

The role emphasizes accurate servicing, AML/KYC compliance, and a welcoming, efficient customer experience in a high-volume environment.

Qualifications

• Strong verbal communication and interpersonal skills required.
• Ability to manage time and prioritize in a branch setting.
• Proficiency with internet-based tools and banking software.
• Experience in retail sales or customer service preferred.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and features.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan criteria and assist with servicing and account needs.
• Log interactions accurately and escalate complex issues.
• Maintain branch sales processes and refer opportunities to Partners.
• Support lobby management and greet customers to provide a differentiated experience.
• Ensure AML, BSA, KYC compliance and resolve issues related to fraud.
• Handle transactions accurately and support daily branch operations.

Skills

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital literacy

Customer interaction

Ability to handle difficult customers

Education

High school diploma or GED

Tools

Internet user-level tech

Job description

M&T Bank in Frederick, Maryland is seeking a Teller to deliver exceptional customer service and sales in a busy branch. You will educate customers on banking solutions, handle transactions, promote digital tools, and refer opportunities to partners as needed.

The role emphasizes accurate servicing, AML/KYC compliance, and a welcoming, efficient customer experience in a high-volume environment.