Automotive Parts Specialist – Bilingual & Growth Ready

O'Reilly Auto Parts; Rockton Township (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with daily tasks. The role emphasizes accurate cash handling, returns processing, and answering calls with up-to-date part lookups and quotes.

Bilingual candidates are encouraged to apply, and ongoing training will be provided. ESSENTIAL functions include greeting customers, supporting professional customers, stocking shelves, and performing in-store

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask with customers on the phone and in-store.
• Familiar with automotive parts, catalogs, weatherly index system, and automotive sales/service.
• ASE certification is preferred.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per policy.
• Address and resolve customer complaints.
• Perform daily stock tasks, image maker, and planogram updates.
• Operate store equipment after training.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish helpful

Communication skills

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with daily tasks. The role emphasizes accurate cash handling, returns processing, and answering calls with up-to-date part lookups and quotes.

Bilingual candidates are encouraged to apply, and ongoing training will be provided. ESSENTIAL functions include greeting customers, supporting professional customers, stocking shelves, and performing in-store