Bilingual Automotive Parts Specialist

O'Reilly Auto Parts; Richmond (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

O'Reilly Auto Parts in Michigan seeks a Parts Specialist to provide excellent service to retail and installer customers and to assist store management. The role emphasizes greeting customers, helping them choose merchandise, and processing transactions.

Responsibilities include handling exchanges, returns, and customer inquiries, while supporting store operations such as stocking, planogram updates, and occasional vehicle deliveries when needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask between in-store and phone interactions.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support management and installers; serve professional customers as needed.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges and returns per policy.
• Address customer complaints and resolve issues.
• Perform stock tasks: stocking shelves, planogram updates, freight receipt.
• Operate store equipment after training.
• Occasionally drive a delivery vehicle when needed.
• Provide phone support per policy.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts in Michigan seeks a Parts Specialist to provide excellent service to retail and installer customers and to assist store management. The role emphasizes greeting customers, helping them choose merchandise, and processing transactions.

Responsibilities include handling exchanges, returns, and customer inquiries, while supporting store operations such as stocking, planogram updates, and occasional vehicle deliveries when needed.