Bilingual Automotive Parts & Service Specialist

O'Reilly Auto Parts; Bedford (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Insurance (Medical)

Wellbeing programs

Tuition assistance

Career growth

Stock purchase plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with daily tasks.

Fluent or bilingual candidates are encouraged to apply. The role emphasizes greeting customers, assisting with parts selection, processing transactions, handling exchanges, and supporting stock and planogram updates under company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and cataloging.
• ASE certification is desirable.

Responsibilities

• Follow and promote all company customer service programs, e.g. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
• Greet retail/walk-in customers and assist in selecting merchandise.
• Assist managers and installer service specialists with professional customers.
• Process exchanges and returns per company policies.
• Answer store calls, look up parts, quote prices, and promote related items.
• Maintain cash drawer, handle cash/checks, and process card transactions.
• Address and resolve customer complaints.
• Assist with image maker and planogram updates, stocking shelves, and cleaning.
• Perform daily store tasks: stock, receive freight, and cycle counts.
• Occasionally operate delivery vehicle as needed.

Skills

Customer service

Multitasking

Bilingual

Product knowledge

Tools

Cash handling

POS system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with daily tasks.

Fluent or bilingual candidates are encouraged to apply. The role emphasizes greeting customers, assisting with parts selection, processing transactions, handling exchanges, and supporting stock and planogram updates under company policies.