Bilingual Automotive Parts Specialist

O'Reilly Auto Parts; Lancaster (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and enhances the customer experience with knowledgeable product guidance and efficient operations.

Applicants fluent in multiple languages are encouraged. The position involves storefront service, cash handling, returns processing, and some in-store technical tasks, with opportunities for career growth.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging and sales or service (desired).
• ASE certification (desired).
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Follow and promote all company customer service programs and greet customers warmly.
• Assist installers and retail customers with merchandise selection.
• Provide excellent service for phone inquiries, look up parts, quote prices, and upsell related items.
• Handle cash, checks, and credit card transactions and process exchanges/returns.
• Maintain store image, planograms, stock, and daily operations.
• Perform in-store services and, when needed, drive deliveries per business needs.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and enhances the customer experience with knowledgeable product guidance and efficient operations.

Applicants fluent in multiple languages are encouraged. The position involves storefront service, cash handling, returns processing, and some in-store technical tasks, with opportunities for career growth.