Bilingual Automotive Installer & Service Specialist

O'Reilly Auto Parts; Bakersfield (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a parts associate to support installers and professional customers, take orders by phone and online, and ensure accurate picking, staging, and delivery of parts.

You will work with Sales Specialists to deliver superior service, verify billing on merchandise, and manage returns and warranties in a timely fashion. Bilingual candidates are encouraged to apply.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoicing customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Job description

O’Reilly Auto Parts is seeking a parts associate to support installers and professional customers, take orders by phone and online, and ensure accurate picking, staging, and delivery of parts.

You will work with Sales Specialists to deliver superior service, verify billing on merchandise, and manage returns and warranties in a timely fashion. Bilingual candidates are encouraged to apply.