Bilingual Auto Service Advisor

Teton-Auto-Group; The Dalles (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Paid Time Off

Paid Training

Vehicle Purchase Plan

Growth Opportunities

Long-term Job Security

Wellness Programs

Discounts on products/services

Job summary

Columbia Gorge Motors is seeking a courteous Service Advisor to coordinate customer services and repairs, verify warranty coverage, develop estimates, and write repair orders while maintaining exceptional customer communication.

The ideal candidate will explain completed work clearly to customers and technicians, track repair orders, schedule appointments, and uphold manufacturer certification as required. High school diploma and automotive knowledge are essential.

Qualifications

• High school diploma/GED required.
• Extensive knowledge of automotive industry and parts.
• Excellent communication and organizational skills.
• Ability to communicate equally well with technicians, customers and senior management.

Responsibilities

• Greet customers promptly and efficiently in person and on the phone while utilizing MAGIC
• Listen to customer’s description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts
• Perform walk around on customer’s vehicle with customer present
• Write a brief description of the problem on the repair order to help the technician locate the problem
• Communicate vehicle promise time to customer when checking them in
• Explain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanation
• Collect payment from customer
• Act as a liaison between customer and manufacturer representatives and technicians
• Track repair orders, parts requests, unsold repairs
• Perform timely follow up with customer
• Ensure timely and accurate completion of repair orders and completed work
• Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed
• Maintain manufacturer certification as required

Skills

Communication

Automotive knowledge

Organization

Teamwork

Education

High School Diploma or GED

Job description

Columbia Gorge Motors is seeking a courteous Service Advisor to coordinate customer services and repairs, verify warranty coverage, develop estimates, and write repair orders while maintaining exceptional customer communication.

The ideal candidate will explain completed work clearly to customers and technicians, track repair orders, schedule appointments, and uphold manufacturer certification as required. High school diploma and automotive knowledge are essential.