Bilingual Auto Parts Specialist — Customer Experience

O'Reilly Auto Parts; Fayetteville (AR); On-site; USD 19,286 - 27,552; Full time

Job summary

O'Reilly Auto Parts in Fayetteville is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. Bilingual candidates are encouraged to apply and will help support store management with daily tasks.

You will greet customers, recommend parts, process payments, and assist with in-store services and occasional deliveries, while maintaining accurate transactions and resolving issues.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist management and installer service specialists in serving professional customers as needed.
• Process cash, checks, and credit card transactions and maintain the cash drawer.
• Handle exchanges and returns per company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with store operations including stocking, planogram updates, and image maker tasks.
• Occasionally drive a delivery vehicle when business needs dictate.
• Provide in-store services such as installing wipers, testing batteries, and scanning vehicle codes.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Fayetteville is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. Bilingual candidates are encouraged to apply and will help support store management with daily tasks.

You will greet customers, recommend parts, process payments, and assist with in-store services and occasional deliveries, while maintaining accurate transactions and resolving issues.