Bilingual Auto Parts Specialist: Customer Champion

O'Reilly Auto Parts; Fort Wayne (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Medical/Dental/Vision insurance

401k with employer contributions

Tuition education assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Fort Wayne, IN is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will greet customers, help them choose parts, process payments, and handle exchanges while supporting store management with daily tasks.

Bilingual candidates are encouraged to apply and you may assist professional customers as needed. Training and diverse responsibilities accompany this role, including occasional driving and on-site services.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support management in assigned tasks and store operations.
• Handle cash, checks, and credit transactions accurately.
• Process exchanges/returns per policy and resolve complaints.
• Perform in-store services and basic vehicle-related tasks when trained.
• Assist with inventory stocking, planogram updates, and image maker tasks.

Skills

Customer service

Multitasking

Communication

Alphanumeric matching

Education

ASE certification

Tools

Brake lathe

Diagnostic tools

Job description

O’Reilly Auto Parts in Fort Wayne, IN is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will greet customers, help them choose parts, process payments, and handle exchanges while supporting store management with daily tasks.

Bilingual candidates are encouraged to apply and you may assist professional customers as needed. Training and diverse responsibilities accompany this role, including occasional driving and on-site services.