Bilingual Assistant Store Manager - Growth Path

Community Choice Financial Family of Brands

Granbury (TX)

On-site

USD 22,000 - 30,000

Full time

4 hours ago

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Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key holder program

Performance-based advancement

Educational reimbursement

Medical insurance options (including/±

401(k) retirement plan with match

Life and AD&D insurance

Voluntary benefits (dental, vision, HC

Employee Assistance Program

Discount Marketplace access

Paid time off starting at 12 days

Job summary

Titlemax in Granbury, TX is seeking an Assistant Store Manager (Bilingual) to help customers with financial needs and run a store. You will develop leadership skills through account management, outreach, and risk management, with growth potential in a performance-driven, people-first environment.

The role offers on-site work with a 40-hour minimum weekly schedule and a comprehensive benefits package. Bilingual (English/Spanish) abilities are a plus, and employment is in-person only at our stores.

Qualifications

A high school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
Maintain customer information in the POS system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.
Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.