Bilingual Administrative Specialist 1 (Health Centers Behavioral Health Clinics)

Clackamas County; Oregon City (OR); On-site; USD 57,000 - 73,000; Full time

Job summary

Clackamas County is looking for a bilingual (Spanish/English) Administrative Specialist 1 for its Health Centers. This role involves ensuring efficient operations within the clinic, offering support to clinicians and managing patient data. The ideal candidate should have strong communication skills and experience in a medical or behavioral health setting, ideally proficient in Microsoft Office and EPIC systems. The position provides an attractive pay and benefits package, emphasizing wellness and employee support.

Benefits

Generous paid time off

Employer paid retirement contributions

Variety of Medical and Dental Plans

Wellness programs and gym discounts

Qualifications

• Minimum one (1) year related experience.
• Bilingual fluency in English/Spanish required.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Perform front desk support and client data entry.
• Manage and maintain filing systems.
• Coordinate scheduling and appointments.

Skills

Bilingual Spanish/English

Communication

Data Entry

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EPIC Health Record

Job description

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Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT .

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59p.m. (Pacific Time) on TUESDAY, JUNE 3, 2025.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PAY AND BENEFITS

Annual Pay Range: $57,135.70 - $72,163.93

Hourly PayRange: $27.469088 - $34.694198

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee’s date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
  • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

• Are you an experienced administrative professional who takes pride in keeping things organized, accurate, and running smoothly behind the scenes?
• Do you thrive in a fast-paced environment where you can support a mission-driven team and make a difference in the lives of others every day?
• Are you detail-oriented and skilled at managing tasks like scheduling, data entry, and maintaining accurate records while providing excellent customer service?

Clackamas County Health Centers is seeking an adaptable administrative professional to join a dynamic and collaborative team as their newest bilingual (Spanish/English) Administrative Specialist 1. This position will be based out of our newest Behavioral Health Clinic located on Lake Road in Milwaukie, Oregon.

The Administrative Specialist 1 performs a wide range of administrative duties to ensure efficient clinic operations within our Health Centers Behavioral Health Clinic. This role is crucial to the smooth functioning of our mental health services. Responsibilities include front desk support, document management, client data entry, report preparation, and maintaining Supported Employment (SE) program paperwork and processes. The successful candidate will work closely with clinicians, supervisors, and external partners to facilitate timely, accurate, and responsive administrative services that uphold client confidentiality and support the clinic’s mission of care.

The most competitive applicants will have prior experience in a medical or behavioral health setting, knowledge of EPIC or similar electronic health record systems, and strong skills in data entry, communication, and customer service. Experience handling sensitive client data, managing multi-step administrative workflows, and producing reports for external agencies will be highly valued. Familiarity with Supported Employment tracking and coordination is a plus.

Clackamas County Health Centers'aim is to work with each individual to help them be as healthy as they can be. We believe engagement and participation in mental health treatment provides positive outcomes in the lives of each person, their chosen family, and the community in which they reside. Candidates with a strong commitment to providing equitable services to the community and supporting Clackamas County’s commitment to equity, inclusion, and diversity are encouraged to apply.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of one (1) year of related experience that would provide the required knowledge and skills to perform the responsibilities of this position
• Bilingual Fluency in both English and Spanish
  • Language fluency means being capable of using a language easily and accurately. Bilingual means using or able to use two languages with equal fluency
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office software; knowledge of databases, recordkeeping systems, and office equipment
• Experience coordinating and managing calendars, including scheduling appointments, meetings, and events for individuals or teams in a professional setting
• Strong communication skills with the ability to convey information clearly and professionally in both written and verbal formats

Preferred Special Qualifications/ Transferrable Skills:*

• Experience tracking and reporting data for Supported Employment (SE) programs, such as caseload details, job placements, retention rates, and client/employer engagement to support program fidelity and performance goals
• Experience working in EPIC health record software programs
• Experience working in an environment with the focus of supporting mentally ill individuals or those who experience substance use disorders
• Experience working in a health center or behavioral health setting

Pre-Employment Requirements:*

• Must pass a criminal history check, which may include national or state fingerprint records check

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

• Answer and transfer calls, schedule appointments, and greet clients or the public, directing them to the appropriate staff. Check in clients for their appointments, make outgoing calls related to services, handle transactions, and verify data or payments. Assess when clients or visitors need additional assistance and refer them to the appropriate staff members.
• Maintain filing and record systems with a variety of subject matter to provide easy access to records and information; provide retention of records as needed and/or requested; assists with record requests as needed; consult with supervisor as to nature of data requested.
• Update information in EPIC to reflect accurate client information.
• Effectively operates complex equipment and office machinery operates in the office; reconciles routine problems by consulting technical manuals.
• Track and manage Supported Employment (SE) data to meet fidelity requirements, including caseload numbers, client employment status, job starts, retention rates, and monthly contact with clients and employers. Ensure timely follow-along support and accurate quarterly reporting.
• Manage process for SE tracking invoices to Vocational Rehabilitation and OHS from initiation of invoice through payment.
• Complete and submit quarterly reports to state agency and OSECE who monitor program fidelity.

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

For purposes of this recruitment this position will be based at a new facility on Lake Road in Milwaukie, Oregon, which is currently under construction. Until the new building is ready, the selected candidate will follow a temporary hybrid/telework schedule. Once construction is complete and the relocation is finalized, this role will be 100% on-site.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, theywill be required to complete an I-9 and confirm authorization to work in the United States prior to their first day .

EQUAL EMPLOYMENT OPPORTUNIT Y

Clackamas County is an Equal Opportunity Employer. We valuediversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior tothe recruitment close date. You mayrequest an accommodation during the online application process.