Bilingual Administrative & Client Support Assistant

Humamaria

United States

Remote

USD 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Weekly payments

Free training and upskilling

Supportive community

Job summary

20four7VA is seeking an offshore independent contractor for a Bilingual Administrative & Client Support Assistant role. The remote position supports student operations, client communications, onboarding, sales support, and systems tasks across multiple markets, including the United States, United Kingdom, Canada, and Australia.

The ideal candidate is highly organized, tech-savvy, and a strong communicator capable of supporting various business areas as needs evolve.

Qualifications

Bilingual English and Spanish proficiency required.
Excellent written and spoken English and Spanish.
Strong written and verbal communication skills.
Experience communicating professionally by phone, email, and messaging platforms.
Proficiency with Google Workspace and related tools.
Ability to learn new software quickly and work independently.

Responsibilities

Review student diagnostics and prepare follow-ups.
Create, review, and send individualized homework lists based on progress.
Track student progress and maintain records across gradebooks and reports.
Support student onboarding and access to required systems.
Complete pre-course checks and prepare operational documents.
Assist with mock exams, including proctoring and grading practice tests.
Monitor recurring tasks and maintain organized records.

Skills

Bilingual English/Spanish

Written & verbal communication

Time management

Google Workspace proficiency

Independent work style

Remote work setup

Tools

Google Workspace

Google Sheets

Google Docs

Gmail

Google Drive

Google Classroom

Job description

Title: B-CPT-11601 Bilingual Administrative & Client Support Assistant

Independent Contractor – B-CPT-11601 Bilingual Administrative & Client Support Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The company is a fully remote education company specializing in live SAT preparation. The company is seeking an Administrative & Client Support Assistant to support student operations, administrative processes, client communications, onboarding activities, sales support, and technology-related responsibilities.

This position combines backend administrative work, student and parent support, prospective client communication, and operational coordination. The company provides detailed training on its systems, communication standards, onboarding processes, and student workflows, so previous SAT-preparation experience is not required.

The ideal candidate is highly organized, technologically proficient, an excellent communicator, and comfortable supporting multiple areas of the business as responsibilities evolve. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative Operations & Student Support

Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
Create, review, and send individualized homework lists based on student progress and established processes.
Track student progress and maintain accurate records across gradebooks, homework records, progress reports, and Google Classroom.
Support student onboarding by organizing information, preparing materials, and assisting with access to required systems and resources.
Complete pre-course checks, release course materials, and prepare operational documents.
Assist with mock exams, including proctoring, reviewing submissions, and grading practice exams as trained.
Monitor recurring tasks and maintain organized records in spreadsheets and internal systems.
Perform administrative, operational, and documentation tasks as assigned.
Learn new systems and take on additional responsibilities as company processes evolve.

Client, Student & Parent Communication

Communicate professionally with students, parents, and prospective clients through phone calls, email, and messaging platforms.
Answer questions, address concerns, and provide accurate information.
Follow up with students regarding missing assignments, deadlines, corrections, and course expectations.
Monitor student communication channels during assigned shifts.
Respond to routine inquiries using established templates, processes, and guidance.
Document issues and communicate relevant updates internally.
Escalate complex concerns to the appropriate team member when necessary.

Client Intake, Onboarding & Sales Support

Assist with client intake, onboarding, scheduling, and follow-up processes.
Support sales-related activities, including communication with prospective clients and maintenance of accurate records.
Coordinate appointments, onboarding activities, and operational follow-ups.
Assist with maintaining CRM records and ensuring client information remains accurate and organized.

Technology & Systems Support

Use Google Workspace, CRM platforms, and other software systems to manage daily responsibilities.
Monitor system‑related issues and communicate updates proactively.
Follow established procedures while exercising sound judgment when unexpected situations arise.

Team Collaboration

Coordinate with team members to ensure assigned responsibilities are completed accurately and on time.
Participate in meetings, training sessions, and process‑improvement initiatives.
Communicate proactively regarding task progress, issues, and scheduling concerns.
Contribute to a collaborative and supportive team environment.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Previous administrative, customer service, sales support, executive assistant, business‑support, or related experience.
Excellent written and spoken English and Spanish.
Strong written and verbal communication skills.
Experience communicating professionally by phone, email, and messaging platforms.
Strong organizational, time‑management, and record‑keeping skills.
Proficiency with Google Workspace.
Strong technology aptitude and the ability to learn new software quickly.
Ability to work independently, solve problems, and exercise sound judgment.
Reliable internet access and an appropriate remote work setup.
Availability on Tuesdays, Wednesdays, Thursdays, Fridays, and Sundays.

IDEAL CANDIDATE PROFILE

Reliable, organized, and highly detail‑oriented.
Excellent written and spoken English and Spanish.
Warm, patient, and professional when communicating with students, parents, and team members.
Demonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.
Comfortable following detailed procedures and meeting established deadlines.
Able to learn quickly, apply feedback, and adapt to evolving processes.
Demonstrates sound judgment, initiative, and problem‑solving skills.
Comfortable working independently while also collaborating with a team.
Dependable with an unconventional weekly schedule, particularly Sundays.
Interested in a stable, long‑term working relationship.

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

Google Workspace — Required

Candidates must already be proficient in:

Google Sheets — Data entry, spreadsheet organization, record‑keeping, and tracking information.
Google Docs — Creating, reviewing, and updating documents.
Gmail — Managing professional email communication.
Google Drive — Organizing, locating, and managing files.
Google Classroom — Navigating the platform, accessing student assignments, and managing classroom‑related information.

CRM Platforms - Preferred

Experience using CRM systems to track client interactions, onboarding activities, and follow‑ups.

Company-Specific Systems — Training Provided

Peace of Pi will provide training on:

Internal gradebooks and student‑progress tracking systems.
Company‑specific Google Classroom workflows and procedures.
Student communication platforms and internal operating systems.
SAT preparation processes, diagnostic reviews, and homework procedures.
Other education‑related tools and operational workflows used by the company.

Previous experience with Peace of Pi's specific systems is not required.

Work Schedule

Contracted Hours per Week: 40 Hours
Scheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)
Daily Working Time: Approximately 9:00 AM–5:00 PM ET

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: Approximately 9:00 AM–5:00 PM ET
Scheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: Bilingual English and Spanish Required
ACCENT PREFERENCE: Level A–B (Excellent Written and Spoken English/Spanish Required)
REGION PREFERENCES: Nearshore

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