Bilingual Administrative Assistant

LifeWorks; Austin (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

LifeWorks in Austin, TX is seeking a part-time bilingual Administrative Assistant to support the agency's client flow and administrative functions. This role requires strong customer service skills, administrative experience, and proficiency in Microsoft Office, offering a competitive hourly wage and benefits.

Benefits

24 PTO days per year

11 paid holidays per year

Medical plan with HSA contribution

Retirement savings plan with 50% match

Qualifications

• Requires 2 years of related administrative experience.
• Proficient in Microsoft Office including Excel, Word, Outlook, Teams.
• Preferred experience with D365.

Responsibilities

• Manages front office traffic and provides customer service.
• Processes client payments and maintains client service files.
• Assists with data entry into external state database.

Skills

Bilingual in English and Spanish

Customer Service

Data Entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM Software

Job description

LifeWorks ofAustin, TXis looking for a part-time bilingual Administrative Assistant to join our Administrative Services team! The Administrative Assistant supports both the agency and various programs by managing the client flow. This is achieved by use of multiple means of communication to connect with staff and clients which may include hard/softphones, email, instant messaging, and video conferencing. The role supports departmental management and staff with administrative and program support functions.

This position earns a competitive starting rate of $22.00/hr. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Manages Agency’s front office traffic by greeting and assisting incoming visitors and callers and delivering consistent high quality customer service.
• Answers and assesses incoming calls for crisis and/or program service requests to route appropriately.
• Assesses for escalated or crisis situations and follows protocol to alert proper response staff; maintains composure in heightened situations.
• Verifies and creates data base records utilizing CRM.
• Maintains check-in and check-out process for clients, visitors, and vendors.
• Performs daily data entry into external state database to maintain compliance with program contract requirements.
• Processes client payments by receiving and posting payments to the appropriate client records and creating transactions in the database.
• Maintains and archives digital and hardcopy client service files.
• Sorts and distributes all incoming LifeWorks mail on a daily basis.
• Reviews and confirms end of shift payment transactions to complete cash daily transmittals.
• Follows open and closing procedures as scheduled.
• Attends weekly shift check-in meetings and incorporate updates to shift process.
• Maintains upkeep of office supplies.
• Maintains and restocks common break areas, lobby area, file rooms, and conference rooms.
• Troubleshoots issues with copiers, scanners, and postage meters.

QUALIFICATIONS

• Requires a high school diploma or equivalent;
• Requires 2 years of related administrative experience; or
• Equivalent combination of education and experience.
• Proficient in Microsoft Office including Excel, Word, Outlook, Teams, and D365.
• Bilingual in English and Spanish.

ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.