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Bilingual Administrative Assistant (English/Spanish)

Arlington County Government

Arlington (VA)

On-site

USD 66,000 - 143,000

Full time

3 days ago
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Job summary

Arlington County Government seeks a Bilingual Administrative Assistant (English/Spanish) to provide vital administrative support in the Court Services Unit. This role involves front-desk duties, client interaction, and handling sensitive information while ensuring exceptional service for diverse populations. Candidates must possess excellent communication skills and experience in administrative settings.

Qualifications

  • Bilingual in English and Spanish required.
  • Some experience providing administrative support is necessary.
  • Preference for applicants with experience in the court system.

Responsibilities

  • Directing calls and providing front-desk coverage.
  • Processing court arrival lists and managing records.
  • Maintaining professionalism and exceptional customer service.

Skills

Excellent written and oral communication skills
Ability to handle sensitive information
Customer service

Education

Graduation from a standard senior high school or vocational school, GED or equivalent
Completion of college coursework from an accredited college

Tools

Microsoft Word
SharePoint Excel
Adobe Acrobat

Job description

Bilingual Administrative Assistant (English/Spanish)

Join to apply for the Bilingual Administrative Assistant (English/Spanish) role at Arlington County Government

Bilingual Administrative Assistant (English/Spanish)

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Join to apply for the Bilingual Administrative Assistant (English/Spanish) role at Arlington County Government

Job Description

Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

Arlington County's Juvenile and Domestic Relations (JDR) is seeking a Bilingual Administrative Assistant (English/Spanish) to join the Court Services Unit (CSU). This position provides services to an ethnically diverse population, some of whom may have limited English-speaking skills.

Responsibilities

Specific duties include:

  • Receiving and directing calls to the appropriate staff or County agency as part of front-desk coverage;
  • Processing the court arrival list daily;
  • Greeting clients, their parents. and other professionals via phone, email and in-person;
  • Screening and directing clients for intake services, providing forms, and explaining applicable fees;
  • Providing administrative support to the Intake, Probation Units, Incentive, Safe Driving Programs, and other CSU staff;
  • Handling daily administrative functions including creating adult and juvenile social files, filing, expunging of social files, sorting and delivering mail, data entry using SharePoint Excel, updating records in training database, processing court dockets and add-ons, maintaining office supplies, placing service calls for copier machine, dispersing and tracking of gift cards, bus tokens/metro cards, and completing other administrative tasks/special projects; and
  • Maintaining professionalism and providing excellent customer service at all times.

The Successful Employee Will Possess The Following

  • The ability to handle sensitive and confidential information, and difficult clients; and
  • Excellent written and oral communication skills.

Qualifications

Minimum Qualifications:

  • Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent;
    • Some experience providing administrative support; and
Bilingual: Must be bilingual in English/Spanish.

Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Satisfactory completion of a certificate program from a recognized administrative training school or program may be substituted for up to six months of experience on a case-by-case basis.

Desirable Qualifications: Preference will be given to applicants with experience in one or more of the following:

  • Working in the court system;
  • Working in Microsoft Word, SharePoint Excel, Adobe Acrobat; and/or
  • Providing customer service to a diverse population.

Special Requirements

A pre-employment criminal record check will be conducted to include National Crime Information Center (NCIC) check, Virginia Criminal Information Network (VCIN) background check, FBI fingerprints, and a Virginia Department of Social Services Child Protective Services Central Registry Search.

Bilingual: An assessment of verbal Spanish proficiency would be required before a candidate can be appointed to a bilingual position (English/Spanish). The incumbent in a bilingual position would receive the language pay premium on all hours worked and on paid leave hours.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered.

Additional Information

Work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

The official title of this position is Administrative Assistant A (NB).

For more information on Arlington’s generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

:Onsite

Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Administrative
  • Industries
    Government Administration

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