Bilingual Administrative Assistant

BA House Cleaning; Castro Valley (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in home services is looking for a Bilingual Administrative Assistant to enhance office operations. This role involves providing vital support to technicians and staff, ensuring efficient communication, and maintaining an organized workspace. The ideal candidate will thrive in a dynamic environment, handling customer service inquiries, managing office supplies, and assisting with scheduling and onboarding. Join a team that values organization and customer satisfaction, and contribute to creating a positive work atmosphere while helping the company grow and succeed.

Qualifications

• Strong communication skills in English and another language.
• Experience in office support and customer service.

Responsibilities

• Answer phones and assist technicians with inquiries.
• Maintain office supplies and ensure smooth operations.
• Assist with scheduling and onboarding of new staff.

Skills

Bilingual Communication

Customer Service

Office Management

Sales Support

Inventory Management

Education

High School Diploma

Associate Degree

Job description

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Purpose of Position: To provide office support to technicians and staff, plan and execute functions, order and maintain supplies, and assist with customer service and sales backup.

Duties & Responsibilities:

• Answer phones
• Check technicians in/out
• Assist technicians (mapping, questions, check-in/out)
• Direct calls, take messages
• Assist with overflow sales calls, follow-up calls, answer eQuotes
• Perform customer quality control calls
• Create and maintain packets and inventory
• Print forms, letters, etc.
• Maintain and order office and cleaning supplies
• Mix cleaning solutions, refill jugs and tool shelves
• Order and create technician kits
• Create gift card and gift sets
• Send birthday cards, sympathy, and other correspondence
• Maintain birthday schedule, gifts, and recognition
• Check and maintain vacuums and office equipment
• Keep office neat and organized
• Maintain kitchen and bathroom supplies
• Manage uniform inventory
• Maintain records and monthly stats (sales, cancellations)
• File paperwork
• Run errands
• Assist owner with scheduling, campaigns, interviewing, and onboarding technicians

Results Expected:

• Ensure smooth office operations
• Conduct quality functions and meetings
• Organize fun events and employee recognition
• Maintain a neat, clean, and organized office environment