Bilingual Accounts Management Lead

Internal Revenue Service; Bayamón (PR); On-site; USD 85,000 - 130,000; Full time

Job summary

Internal Revenue Service seeks a seasoned program manager to lead Accounts Management in Puerto Rico, applying strong leadership and analytic skills. The role emphasizes compliance with IRM, workload balancing, and staff development in a federal environment.

Experience with program oversight, cross-functional coordination, and bilingual English/Spanish proficiency is required. This position may involve complex regulatory guidance and performance monitoring, with opportunities to influence

Qualifications

• Experience leading teams and projects in a federal setting.
• Ability to apply IRM guidelines and program policies.
• Proven skill in prioritizing workloads and mentoring staff.

Responsibilities

• Provide managerial oversight for programs with technical and administrative duties.
• Monitor workload, quality metrics, and timeliness; adjust priorities as needed.
• Train staff and ensure compliance with procedures and policies.

Skills

Leadership

Regulatory compliance

Program management

Data analysis

Job description

Internal Revenue Service seeks a seasoned program manager to lead Accounts Management in Puerto Rico, applying strong leadership and analytic skills. The role emphasizes compliance with IRM, workload balancing, and staff development in a federal environment.

Experience with program oversight, cross-functional coordination, and bilingual English/Spanish proficiency is required. This position may involve complex regulatory guidance and performance monitoring, with opportunities to influence