Bilingual Account Manager, SMB

Grubhub; California (MO); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Equity or stock选 equity

401(k)

Medical, dental, vision plans

Paid time off and vacation

Parental leave

Discounted meals

Exclusive perks across Wonder brands

Job summary

Wonder in Los Angeles, CA is seeking an Account Manager to support a portfolio of restaurant partners. You will engage with clients, drive order growth, and ensure top-tier service while collaborating with internal teams.

The role requires 2–4 years in sales/account management, English fluency, and CRM experience; Spanish is a plus. The position offers a hybrid office model with base salary plus uncapped commission and potential OTE.

Qualifications

• Must be in Los Angeles, CA.
• Native-level fluency in English is required.
• Candidates fluent in Spanish are strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required.
• 2-4 years of Sales or Account Manager experience. Restaurant experience is a plus.
• Strong computer skills (MS Office, Google products) with ability to learn new software; Salesforce.com or similar CRM a plus.
• Ability and desire to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of meeting and exceeding goals.
• Excellent organizational skills; self-starter with bias toward action.

Responsibilities

• Develop solid understanding of Grubhub products and services, features, benefits, and value propositions.
• Assist in managing a portfolio of accounts with timely communication and basic inquiries.
• Help restaurants attract new diners, boost order volume, and deliver top-notch service.
• Conduct regular check-ins with restaurant partners to gather feedback and identify areas for improvement.
• Respond to restaurant inquiries and route to appropriate departments within turnaround times.
• Maintain accurate records of client interactions and follow-up tasks.
• Participate in training sessions to enhance product knowledge and sales skills.
• Contribute to team goals and initiatives and show willingness to learn.

Skills

English fluency

Spanish preferred

Outreach and phone skills

Strong communication

Organization and multi-tasking

Problem-solving

Education

Bachelor’s degree or equivalent experience

High School diploma/GED

Tools

MS Office

Google Workspace

Salesforce

Job description

The Impact You Will Make

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring To The Table

• Must be in Los Angeles, CA.
• Native-level fluency in English is required.
• Candidates fluent in Spanish are strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required
• 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.
• Ability and desire to do whatever it takes to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

California: $70,400- 88,000 ($88,000-$10,000 OTE)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.