Account Manager, SMB

Grubhub Holdings Inc.; United States; Hybrid; USD 58,000 - 110,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental and vision plans

Disability coverage

Paid time off

Paid vacation

Paid sick leave

Parental leave

Discounted meals

Exclusive perks across Wonder brands

Job summary

Grubhub Holdings Inc. is seeking an Account Manager for the SMB Merchant Network. You will oversee a restaurant portfolio, optimize Grubhub accounts, and enhance menu pages to boost conversions.

This role focuses on cultivating restaurant relationships and driving growth through proactive account management. The position supports a hybrid work model with in-office collaboration, and requires strong communication skills and a history of meeting targets.

Qualifications

• Experience in sales or account management, preferably with restaurants or hospitality.
• Strong communication, both written and verbal, with customer-facing roles.
• Ability to manage multiple accounts and drive growth through relationships.

Responsibilities

• Oversee a restaurant portfolio and optimize Grubhub accounts.
• Improve menu pages and drive conversions.
• Maintain accurate records of client interactions and action items.
• Collaborate with internal teams to resolve restaurant inquiries and issues.

Skills

Account management

Sales experience

Customer communication

CRM experience

Education

Bachelor's degree or equivalent

High School diploma/GED

Tools

Salesforce

Job description

About The Opportunity

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

Must be in St. Louis, MO, Los Angeles, CA, Portland, OR, Boston, MA or Chicago, IL.

The Impact You Will Make

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table

• Must be in St. Louis, MO, Los Angeles, CA, Portland, Boston, MA OR or Chicago, IL.
• Native-level fluency in English is required.
• Candidates fluent in Spanish are strongly preferred.
• Bachelor's Degree or equivalent years of experience and High School degree/GED required
• 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.
• Ability and desire to do whatever it takes to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Hybrid Working

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome& encouraged-to be in the office up to 5 days a week if it works for you.

Pay

• Missouri, Oregon: $57,600- $72,000 ( $72,000 - $90,000 OTE Range)
• Illinois: $64,000- 80,000 ($80,000-$100,000 OTE)
• California, Massachussets: $70,400 - $88,000 ($88,000 - $110,000 OTE Range)

Benefits

• competitive compensation package with equity and a 401(k)
• choice of medical, dental, and vision plans
• company paid short and long term disability coverage
• paid time off including flexible time off for exempt employees
• paid vacation for non-exempt employees
• paid sick leave in compliance with applicable law
• paid parental leave
• discounted meals
• exclusive perks across the Wonder family of brands

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here .

Final Note

At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.