Bilingual Account Manager, SMB

Grubhub; California; Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Equity

401(k)

Medical plan

Dental plan

Vision plan

Paid time off

Parental leave

Discounted meals

Job summary

Wonder in Los Angeles, CA is hiring for a Sales/Account Manager role. You will manage a portfolio of restaurant accounts, drive growth, and ensure timely responses to inquiries while delivering excellent service.

The position requires native English, Spanish fluency preferred, and a 2–4 year track record in sales or account management. The role offers a hybrid work model with a competitive base salary and uncapped commission based on location-specific pay bands.

Qualifications

• Must be located in Los Angeles, CA.
• Native-level English required.
• Spanish fluency strongly preferred.
• Bachelor's degree or equivalent years of experience; HS degree acceptable.
• 2–4 years in Sales or Account Management; restaurant owner experience a plus.
• Strong computer skills; familiarity with Salesforce or similar CRM a plus.
• Able to find solutions for restaurants and communicate effectively.
• Excellent verbal and written communication; outbound calling confidence.
• Proven track record of meeting/exceeding goals; highly organized and proactive.

Responsibilities

• Develop a solid understanding of Grubhub's products, features, and value propositions.
• Assist in managing a portfolio of accounts with timely communication and inquiries.
• Help restaurants attract diners, boost order volume, and maintain service quality.
• Conduct regular check-ins with restaurant partners to gather feedback and identify improvements.
• Route restaurant inquiries to the appropriate departments within turnaround times.
• Maintain accurate records of client interactions and follow-up tasks.
• Participate in training sessions to enhance product knowledge and sales skills.
• Proactively contribute to team goals and demonstrate a willingness to grow.

Skills

Sales experience

Account management

CRM experience

Outbound calling

Communication skills

English fluency

Spanish language

Computers & productivity tools

Problem solving

Organization

Education

Bachelor's degree or equivalent

HS diploma or GED

Tools

Salesforce CRM

MS Office / Google Workspace

Job description

The Impact You Will Make:

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.

• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.

• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.

• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.

• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.

• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.

• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table

• Must be in Los Angeles, CA.

• Native-level fluency in English is required.

• Candidates fluent in Spanish are strongly preferred.

• Bachelor's Degree or equivalent years of experience and High School degree/GED required

• 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.

• Ability and desire to do whatever it takes to find solutions for restaurants.

• Strong verbal and written communication skills.

• Confident making outbound dials on the phone.

• Proven track record of success in meeting and exceeding goals.

• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

California: $70,400- 88,000 ($88,000-$10,000 OTE)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy