Bilingual Account Manager - Commercial Services - Phoenix, Arizona

LE002 MasterCorp Commercial Services, LLC; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay at All Levels

401(k) Retirement Plan with Company M​

Paid Vacation and Sick Time

Medical, Dental and Vision Benefits

Company-Paid Life Insurance and Short‑

Tuition Reimbursement

Piece Rate Pay for Housekeepers

Job summary

MasterCorp, Inc. is seeking an Account Manager to ensure services meet customer expectations across our hospitality portfolio.

You will conduct regular site visits, coordinate inspections, and maintain strong client relationships while ensuring quality and compliance with contracts. The role involves preparing reports, assisting with payroll and budgets, and supporting area managers with tools and supplies to keep sites operating smoothly.

Qualifications

• Associate’s Degree or equivalent; two years of management experience.
• Clear written and verbal communication; bilingual abilities advantageous.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Regularly perform customer site visits/inspections and maintain strong client relationships.
• Submit daily reports based on visits and communications regarding services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections and relay results to Area Managers.
• Follow up on visits to ensure issues are resolved promptly.
• Assist with payroll oversight and budget management for each building.
• Provide necessary supplies and tools for each jobsite.
• Manage monthly supplies orders to stay within budgets.
• Maintain continuous communication with Area Managers to ensure contracted services.

Skills

Decision Quality

Directs Work

Builds Effective Teams

Being Resilient

Instills Trust

Customer Focus

Drives Results

Education

Associate’s Degree or equivalent

Two years of progressive management responsibility

Tools

Microsoft Office Suite

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meets or exceeds the expectations of our customers.

COMPETENCIES REQUIRED

• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Directs Work – Provides direction, delegating, and removing obstacles to get work done.
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
• Follow‑up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in Maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each jobsite.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.

EXPERIENCE AND EDUCATION

Required/preferred experience education

Associate’s Degree or an equivalent combination of education and work experience. Two years of progressive management responsibility directly related to the position.

OTHER QUALIFICATIONS

• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills – Bilingual is required.
• Ability to work irregular hours including weekends and after hours.

TRAVEL REQUIREMENTS

Occasionally – on average 5% of travel on a monthly basis.

WORK ENVIRONMENT

This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets. This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals. The Account Manager is not limited to the above‑mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Physical Requirements: This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Perks

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay - designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.